Domino's Pizza

Reviews

• Signature Flight

  May, 13 2018
  ★ ★ ☆ ☆ ☆
  Well, the online ordering process was fantastic! So easy! There was a spot on there for Group Orders which was exactly what we needed. You receive a percentage off per pizza and the percentage is increased based on the number of pizzas ordered. We ordered 10 pizzas and 5 sodas and received 20% off! Super Deal! Now comes the part that burned out a few stars. The delivery driver shows up angry and loudly complaining (my lobby was full of guests) that he hates such big orders with no advance notice. WTH!?!?!?!? He exclaims that people place these big orders and then call to complain that it took too long or wasn't right! I very politely advised him that I didn't call at all. While I finished taking care of the customer at my counter he continued on and on about how frustrated he and his manager were that we placed such a large order without advance notice. I assured him that I thought the timing of the delivery was completely acceptable and that I was certain he did his very best. He then told me that he was relaying this message on behalf of his manager. I apologized for the "short" notice (even though we placed the order as soon as we all agreed that is what we wanted for dinner.) I didn't bother to tell this driver how I really felt about his behavior. I added a 15% gratuity ($22.26) to the CC receipt, signed it, and gave it back to him with a smile. I then asked him if he had the five 2-liter sodas that were ordered. Guess what!?!?!? He forgot them back at the store! No apology at all! 30 minutes later I received the sodas.

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