Aspen Dental

Reviews

• chris heilig

  May, 01 2018
  ★ ☆ ☆ ☆ ☆
  This is a terrible company bordering on criminal!
  The main issue I have with the company is that they make you pay the "estimated" amount due after insurance pays in order to make an appointment. Then when your insurance pays more than they though they refund you the difference if you are lucky and they don't just over bill you.
  I don't think that I should have to give my dentist an interest free loan for 6 months every time I make an appointment.
  All of the dental staff is great and makes you feel very much at ease, but the admin is more than incompetent. I have been trying to get and explanation of a balance that they say is due to them for 2 years! I call to get the info and they say they will look into it and get back to me. They never get back to me and then they put me in collections for the balance that they cannot explain. then I call back and repeat again the same process. I finally was told the date of the balance due so I got an EOB form insurance showing I owed an different amount for that day, and Aspen verified that on that day I paid the estimated amount which was twice the balance due. So why the balance in collections? they don't know their best bet is that is balances from other dates that the insurance didn't cover. REALLY!! show me the dates, they cant! They must just rely on the incompetence of their staff to get patients to pay them balances that are not due to them! solid business plan!!!!
  Since moving to a different dentist I have been trying to get my records from them for 4 days and every time I call they tell me they will email the immediately but I still have not received them.
  This company is garbage!
• Laura H

  Dec, 10 2017
  ★ ★ ★ ★ ★
  I have had extensive dental work done at this Aspen location for the past 2 years and if I could give 10 stars, I would. Mickey is the absolute best, if she ever leaves, I leave. She is extremely thorough and works quickly. Dr. Crowgey and Dr. Park did excellent work on my crowns. I love all the assistants and desk staff. I cannot thank them enough for all the work they do.

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