First Watch - Bartram Park - Now Open!

Reviews

• Thomas Novelli

  Nov, 08 2018
  ★ ★ ★ ★ ☆
  Overall decent experience at First Watch in Bartram. The coffee is absolutely fantastic. I also highly recommend the kale tonic. The triathlete omelet is decent enough but not anything spectacular. My wife had the biscuits and gravy which tasted great. Service was good enough but could benefit from some table maintenance (clearing away empty glasses, dishes, etc). The bathrooms were need of some serious cleaning during my last visit.
• Rena Lawley

  Sep, 05 2018
  ★ ★ ★ ★ ★
  Great food and service. Loved it so much that we went everyday for a straight week!
• Google User

  Jul, 14 2018
  ★ ☆ ☆ ☆ ☆
  First, let me start by saying that in general we like First Watch and the San Jose Blvd location is awesome.
  
  If you are considering this location; save yourself the hassle and don’t.
  
  My boyfriend and I have come to this location at least 10 times since they opened. Each time was equally terrible. I don’t know why we kept going back.
  
  Here are some things you can count on from this location:
  
  - Dirty dishes, silverware, tables, and seats
  - Painfully slow service
  - Wong or incomplete orders
  - Cold food
  - Incompetent, moody Wait / Host staff
  - Non-existent Management staff
  - Burnt old coffee
  - Feeling of irrigation and regret
  
  4-28-18:
  
  We went there today — for the last time. We arrived and got in line to be seated. The couple in front of us seemed irritated that they hadn’t been seen by the host yet; they must have been already waiting a while. The restaurant was not busy at all. We waited there for about 5 minutes and then heard someone from the back yell for someone to go to the front. Moments later the couple in front of us were seated and shortly after we were seated as well.
  
  We were sat at a booth, which was dirty - big surprise… the seat was covered in crumbs and avocado pieces. We give the waitress our order and she wasn’t really paying attention I guess, because when we asked her to read it back it was wrong. We went over it again with her until she had it right. I asked for coffee creamer as she was walking by, so you think she brought it? Ha! No… I should have just got up and grabbed it myself. Then our order was brought to us in a to-go bag… not what we asked for. I don’t know how they arrived at that conclusion anyway. They took it back to the kitchen window and it sat there for a while. Then I watched as they plated the to-go orders and bring it to us. Of course the food was cold and sloppy and the sides were in cardboard containers. This not being acceptable, we waited for our server to return; 10 minutes later... We asked her what happened with our order and she blamed the kitchen. We asked for our meals to be remade. 20 minutes later we got our food. Everything was hot and correct this time, but the amount of time everything took was ridiculous. We had other things to do today beside sit at First Watch for 2 hours. We finished eating and waited for our server to come by to ask for a manager to discuss our experience - we were surprised the manager had not come by on their own with all of the issues we experienced. Since she didn’t come by, we got up and went to the register which got her attention. We asked for a manager. She returned to us after going back to get the manager, but just told us they were taking care of our check; I guess the manager couldn’t be bothered to talk with us.
  
  We had high hopes for this location, since it was much more convenient for us. We gave it more chances than it deserved.
  Unfortunately, the quality of service is just horrendous. I don’t know how they’re still in business - my guess is that they won’t be for long unless they clean house and start with better management and staff.

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