Metro-Rooter

Reviews

• Goat Hines

  Mar, 28 2018
  ★ ☆ ☆ ☆ ☆
  Metro Rooter was suggested by our real estate agent as the cheapest way to inspect a septic system at a house we were considering purchasing. Long story short, the experience was horrible. On the day of inspection the inspector told our agent and the homeowner that there were only a couple small issues and that the system passed inspection. The homeowner agreed to fix the issues and sale went into contract based on that verbal report. Then, for two weeks or so our agent could not get in touch with anyone to get a copy of the report. Then one day I get a call from our agent telling me she finally got the report, that it said the septic had to be completely replaced to tune of about 10k and the homeowner was getting ready to cancel the pending sale. This amounted to alot of STRESS on our part. As we couldn't trust this report, based on the huge disparity between verbal and written report, we were forced to hire another company for another report. Low and behold this report came back in 24 hrs and confirmed that, besides the minor issues noted in Metro Rooters report, which had already been fixed the septic system was fine.
  
  We have been living in this house for months now and no issues. My firm belief is that either there was a complete breakdown in the inspection process or Metro was trying to drum up business by saying we needed new tank and field. Either way, this situation caused much stress and cost me an additional 475.00 by hiring a separate company.
  
  I would not under any circumstances hire this company for any business, especially inspection of septic fields.

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