Podvia & Stanford

Reviews

• Cynthia Weldon

  Jul, 01 2018
  ★ ★ ★ ★ ★
  These folks do great work and are very responsive. I had a crown come off while traveling over the weekend. Today is a holiday for the practice but a tech came in anyway to temporarily attach the crown. Now I can enjoy the 4th of July holiday and the permanent repair will be done on Thursday, their first regular workday since I got back. I have been coming here for dental care for three years and have always been happy, but the treatment I received for this was beyond my expectations.
• Rick H

  Jan, 17 2018
  ★ ★ ★ ☆ ☆
  We were happy with our dentists and most of the dental staff at Podvia & Standford. On almost every visit we were called-back on our appointment time and were met by friendly, caring staff. We spent a lot of money here and was disappointed when we received a form letter in March that said our insurance and this practice could not reach an agreement on fees and that our insurance would not be usable there. We were ready to accept this, and stay with them even if our out-of-pocket costs rose. That was until we got a bill saying our account was 90 days overdue and contact us IMMEDIATELY. I had just been to the office a few days before this bill arrived and was told, "you have a positive balance on your account". I had always paid any balance due when leaving the office and would have paid, without question, any balance if presented to me. This was and still is, a shocker. When it comes to the money side of a relationship, the friendly, kind, and professional service seems to lose it's luster. Here is another example of businesses' bookkeepers and support staff ruining a good relationship. We made a special trip to the office and paid the small balance- a less than a fraction of 1% of the money we had spent in the last 1 1/2 years. We will move-on. When you lose the personal touch in your practice, when you get so large that you can't keep your eyes on the business, you often lose the very thing that made you an attractive choice to begin with. Best of luck.

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