Sears Parts & Repair Center

Reviews

• johnathon tucker

  Sep, 30 2018
  ★ ☆ ☆ ☆ ☆
  Would put 0 stars but cannot. Horrible place, never shop at Sears. Was told could not get the part for my dryer. Did not know when they could get it. Called Lowes and will have it in 2 days.
• Kurt Hannon

  Sep, 22 2018
  ★ ★ ☆ ☆ ☆
  My Kenmore dryer went out within a year and a half of when we got it. It was one of the base models provided by our home builder, so that should have been clue #2 it wouldn't last very long (#1 being a Kenmore). After diagnosing the issue, I replaced my heating element first. The Sears Parts Direct store had it listed for about $50, I found the same part on Amazon for $20 and got free shipping. That didn't fix it, so now I need a new timer. $122 on the Sears Parts Direct website. So I call and the lady I spoke to was very polite and professional (the ONLY reason I'm not giving this place a 1 star rating). But, they don't have the part I need on hand. However, there is a store in Georgia that has one, but it will take 4 days shipping with UPS. FOUR DAYS??? I can drive there and pick it up and save myself in 3 days and save myself the shipping hassle! Next, I tell the polite and professional lady on the phone that I found the exact same part for HALF of the price on another website and asked if they would price match. She said since they didn't have the part in the store, I would have to call the number on the main website. So I call and speak to a guy and of course they have the part I need. When I asked if they price match, the guy pretty much laughed at me and said "No, we don't price match." No wonder Sears is failing as a business. Consider this: for the price of that one part, I can just about buy the EXACT SAME dryer I have now!
  
  Bottom line, I ordered the timer from another website for half of the price, they are shipping it through USPS, which takes HALF of the time as UPS. And in the meantime, I'm pricing out new appliances at any store BUT Sears to change out ALL of my appliances. Sears is garbage, their products (including Kenmore) are garbage, and their customer service is garbage drowned in poo poo.

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