St. Francis Animal Hospital

Reviews

• Sarah Brannon

  Aug, 29 2018
  ★ ☆ ☆ ☆ ☆
  Where shall I begin?! I have been taking my son to this facility since it was down in San Marco and always spoke so highly of them and their staff. I could never have anticipated the lack of follow through nor the lack of care of my son this year. February I noticed his ear was bent , upon further inspection he had black dirt it seemed so I rushed him up to St Francis to get him checked out. The vet when he walked in 2 hours after we had been waiting immediately insulted his weight then continued this the entire visit and pretty much was belittling my intelligence by asking me if I knew cats were carnivores and upon checking his ears instructed me to look at a clean passage opposed to his dirty passage with the scope to which my baby screamed in pain because the vet was showing off in the most condescending manner. I'm not an idiot, I knew there was something wrong with him as I worked in a vet previously! The vet then instructed me that he'd prescribe a flush that would treat the ear but wasn't the complete combination as the second medication he needed they did not have available but that I should treat his ear with the flush and "see if the army retreated". To that statement I became irate because who wants to half treat an issue in hopes that it goes away! The vet then stated he would find the medication and have it for me within the week. The vet techs although nice were not properly communicated with because they days later told his father that they had prescribed me the correct medication and that I was mistaken..... fast forward 2 days and the VET HIMSELF called to tell me that he was calling in the medication and once it was ready the office would call me. THEY NEVER CALLED ME. It's now 2 MONTHS later and the ear infection has come back and I just went up there to ask if they could fill his prescription as I had noticed it's resurgence and since not ever having the second medication in conjunction to the first to combat it effectively there shouldn't be an issue. The receptionist was trying to be even keeled but didn't accomplish the task as she just seemed frustrated and unapologetic to the misunderstanding and request I was making because they wanted him to come back and go through it all over again for another $150 dollars. Please do yourself a favor and take your furbaby to a facility with patient care minded staff that have follow through and don't leave animals in wayward positions because they have too high a volume or poor leadership. I used to champion this facility as it is a community low cost facility making it affordable for other pet owners and donated. I will not donate any longer as the pets do not receive the true care they deserve because they are just a chart and a bill not an animal with a disposition needs remedy. How dare they .

Photos and maps

Nearest companies

• Beale Marine

  Establishment, Insurance agency

  1544 San Mateo Avenue, Jacksonville, FL 32207

  +1 904-399-0508

  bealemarine.com
• MechaniCare Auto Repair LLC

  Establishment, Car repair

  2700 Atlantic Boulevard, Jacksonville, FL 32207

  +1 904-399-1919

  yourtrustedmechanic.com
•  

  E-Medical Spa

  Establishment, Beauty salon

  2624 Atlantic Boulevard Suite 3, Jacksonville, FL 32207

  +1 904-677-3343

  emedicalspa.com
• E-Nail Salon Jacksonville

  Establishment, Beauty salon

  2624 Atlantic Boulevard, Jacksonville, FL 32207

  +1 904-513-3252
• One Heavenly Spa

  Establishment, Health, Hair care, Beauty salon

  2624 Atlantic Boulevard, Jacksonville, FL 32207

  +1 904-755-2002

  oneheavenlyspa.wixsite.com
• Emed Primary Care and Walk In Clinic

  Establishment, Health, Doctor, Hospital

  2624 Atlantic Boulevard Suite 1, Jacksonville, FL 32207

  +1 904-513-3240

  emedprimarycare.com