Williams-Sonoma

Reviews

• Bruce Green

  Jun, 12 2018
  ★ ☆ ☆ ☆ ☆
  This was my second and very last experience in this store. I went into the store to buy a milk frother for my Nespresso machine that I got for Christmas. It wasn't busy at all because it was the middle of a weekday so I thought I would get undivided attention. I had two women working with me, Amy and Sara, both claimed that they were managers of the store and they were new. As I stated, I needed help buying a milk frother. Both Amy and Sara made it completely obvious that they had no idea what they were talking about. They couldn't find prices, item numbers, and pretty much just told me whatever they needed to in order to make a sale. This is very unlike the previous experiences I've had at other Williams Sonoma stores. They came off incredibly desperate to make a sale. But I couldn't go back home without buying a milk frother or my wife would have been upset, so I bit the bullet and bought the one they tried to sell me. It only gets worse from here. I took the milk frother home and it doesn't even work. Sara in the store told me to just "plug in the frother and push the button." Nice going, Sara. THERE WAS NO BUTTON!! After I calmed down for a couple of days, I went back into the store to find a girl named Kelly at the register with a big smile and a friendly attitude. She asked me about my milk frother and why I was returning it. After I told her the whole story, she seemed pretty embarrassed by the prior experience I had experienced. I simply wanted to return my milk frother. Kelly took things a step further and offered to take a look in the back for a different milk frother, but turns out they didn't have one. She then offered to order me one online but I have heard nightmares about the shipping from Williams Sonoma, so I passed. Kelly then apologized again for my experience with Amy and Sara. She introduced herself professionally and also introduced me to another manager named Cindy, also very friendly. If it wasn't for Kelly and Cindy adding some light to the situation, I would have written a huge email to the corporate office about how dumb they are for having two managers working for their store that acted in such an awful way as Sara and Amy did. I understand you're new to the store and perhaps still learning, but I have never experienced such rudeness and horrible attitude as I did from Amy and Sara. My only hope is that no one else ever has these awful experiences like I did, especially with two older women who claim to be managers of this store.

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