Zales

Reviews

• Kesia Niland

  Sep, 26 2018
  ★ ★ ☆ ☆ ☆
  The only reason this store got two stars instead of one is Ashley. She is the only good part about this store. I went to have my wedding and engagement rings sized and soldered together and after they were gone for 2 weeks, Ashley called and the soldering was completed but not polished and looked horrible so she advised they were sending them back. Another week goes by and I went to pick them up and when I get there, they hadn't been sized to be smaller. So Ashley went out of her way to get a one day sizing done and kept in contact with me the whole time, and was very sweet and I appreciated that.
  Now a week later, I am missing a diamond from the engagement ring! Another reviewer said after getting her rings back, she lost a diamond as well and I second that!!!
  I called the store and asked for Ashley and some rude man advised she's not there and was going to hang up on me until I started explaining what happened. When I explained the missing diamond now, he said "Well it's got a warranty so just bring it in and we'll send it out again". (I'm guessing this was the mean guy that was referenced in other reviews). He seems annoyed I was even calling.
  I will NEVER go back to this location. I've been without my rings for a month and now I have to be without again due to their issues??? Will he going to the Zales at The Avenues where I see 5 Stars.
  But that you to Ashely for trying her best always. You are appreciated

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